Transport serves an important aspect of today’s lifestyle. Whether you are in business or just looking for transportation services for an event, you will seek to get value for your money. You do not want to pay for services only to feel shortchanged at the end of the contract. With transport companies coming up everyday day in Singapore it is important to get the right one.
All companies will promise to deliver world class transportation services, but you are not sure which one to pick. Some even have unbelievable prices, but something at the back of your mind tells you it’s not the right company to work with.
Your greatest fear is experiencing a mechanical breakdown or getting stranded for the longest time or even worse, paying the money as agreed only for the company to close doors without offering you an explanation.All these are possible scenarios, and you may have heard about them from friends or even read them in social media. Your prayer is that it never happens to you.
So how do you separate the shaft from the wheat when searching for bus charter services? Here’s what to look for:
Company Reviews
Today, you are likely to find almost everything online. All you need is to type, and numerous of results will show up. When shopping around for bus rental services check companies providing these services and read what customers have to say about them. If the customer feedback is positive, then you can proceed and choose the company. You can also ask from friends and relatives about the company and whether they would recommend it to you.
Professionalism
When choosing any service provider, go for professionalism. How professional is the company when dealing with customers? Do they have company policies and procedures that guide their mode of operation?
Take time to go through the company website and understand what they stand for. Are they guided just by the money they want from you or they care about service delivery? Once you are certain that the company is going to deal with you professionally and ethically, you can commit yourself to them.
Experience
It is wise to work with a bus charter company that has been in the industry for quite some time. Such companies understand their work and are likely to deliver as promised. A company that has been offering transport services for years must have learnt valuable lessons that helped them improve on services delivery.
For instance, they understand even the newest cars may have mechanical hitches and need testing and inspection before dispatching to customers. They also understand the importance of investing in a rescue team because things may not always turn out as planned. You do not wish to work with a new company and become their guinea pig when things go wrong.
Rates
When looking for transport services, you should have a budget. Check around for average rates and work with that in mind as you shop. Ensure you discuss with the company on all charges that you may accrue when using their services. Some companies may charge for waiting fee, and the amount may not be in agreement.
Ask them to include all the costs and read through the contract before you make any payment. You do not want a huge bill after the services have been delivered. You should also agree on the mode of payment; that is, are they going to accept partial payments, do they accept credit cards, cheques or online payments. Going through these details together ensures all parties are content at the end of the day.
Features of the vehicle
Inspect the vehicle that your provider intends to give you and make sure it suits your needs. If you plan to hire the vehicle for a long trip, comfort is important. Check the space in between the seats and ensure it is suitable for all people.
In case you have people with disabilities on board, does the vehicle cater for their needs? Check out for air conditioners to ensure everybody on board is comfortable during the journey. If you wish to have more luxurious additions such as music systems, WIFI, power sockets and freezers, ensure the vehicle has them before you make your payment.
Use these guidelines and make your search easier and more practical. Once you have settled on one, remember to give your reviews on the kind of service you received and help another person. The feedback will also help the bus charter company improve their services.
